"tyiart" is a small business registered in Czech Republic. All orders are sent from this country.

I, as the Seller, am NOT responsible for any import or customs fees that might occur depending on your, the Customer's, country's VAT laws.

If order contains an item marked as "MADE TO ORDER": 1 to 7 businesss days

If order does NOT contain any item marked as "MADE TO ORDER": 1 to 5 business days

Items are packed in cellophane bags to protect them from moisture, and the entire bundle is wrapped in a decorative silk paper. Smaller orders are backed with cardboard cards to prevent bending and put into a bubble envelope. Bigger orders are shipped in cardboard boxes.

Every order is sent by priority mail accompanied by a tracking number. The tracking link is included in the confirmation email after the order has been shipped. If you can't find your tracking link, please message me on Ko-fi.

I, as a Seller trading both outside and inside the European Union, comply with GPSR (General Product Safety Regulation) by keeping all safety information on a dedicated site (https://tyiart-gpsr.crd.co) as well as on each product's packaging that goes into the European Union.

You, as the Customer, agree with the safety information by purchasing any of my physical products in my online store.

Within Czech Republic: 1 to 5 days

Within EU: 3 to 14 days

Outside of EU: 1 to 4 weeks

I, as the Seller, am responsible for the package before I hand it over to the delivery carrier. After that, it is out of my hands and I am NOT responsible for:
- Incorrect address entered by the Customer at the time of purchase;
- Customer not picking up the package from the post office in time, causing it to be returned to the country of origin;
- Delays in shipping due to carrier's negligence or mishandling.

In case of package return due to it being unclaimed at the post of the country of destination, you, the Customer, will be notified via Ko-fi messages once your package is back in my hands. In this case, you may pick from two options:
- Pay a new shipping fee, and your package will be re-sent as soon as possible;
- Ask for a refund of the order amount (without the shipping fee), and your package will not be re-sent.

In case of the package being damaged due to unforeseen causes such as natural disasters, the Customer is to send me photos of the package and it will be resolved based on individual case

You, the Customer, are eligible for a full refund:
- If the package hadn't been shipped yet at the time of the request.

You, the Customer, are eligible for a partial refund (without the shipping fee):
- In rare occasions when the package had been lost - at least three (3) months must pass with no update on the tracking website;
- If the package had been returned to the sender and you do not wish for it to be re-sent;
- If the package had been seriously damaged during delivery - exceptions apply, each case is discussed individually;
- If you, the Customer, have stopped communicating for more than six (6) months in a row after the last notification of your package return.

You will gain access to member-only content (e.g. downloads, updates, physical rewards) based on the tier you've chosen. Some content may be exclusive to certain tiers, and you can upgrade or downgrade your tier at any time.

Every tier contains different combination of rewards - please read each tier's description carefully to know exactly what you're picking and avoid disappointment.

Digital rewards (e.g. wallpapers, coloring pages, printables) are posted on Ko-fi freely as the month goes. There is no schedule for them, nor a fixed amount that will be posted every month. Access older downloads via the "Gallery" section of my Ko-fi page.

If you have your Discord account connected to Ko-fi, my Discord server will automatically appear in-between your servers upon sign-up. You will gain a "Ko-fi Member" role automatically, and can keep up with my updates and contact me via Discord from now on.

The shipping fee is already included in each tier's price.

The rewards go out in three (3) separate batches, based on when they have been paid for. Shipment dates are always mentioned in tier descriptions for current month. Your reward goes out on the shipment date that is the closest in the future to the date of your sign-up.

The rewards are sent out in an envelope with a stamp as a written document, to keep the cost low. Therefore, the shipping is untracked and may take a few weeks, depending on country.

In case of a change of the shipping address, it is each member's responsibility to NOTIFY ME ABOUT THE UPDATE VIA KO-FI MESSAGES as soon as possible to prevent the next reward being sent to the old address.
- First please change your address via "Account settings" > "Subscriptions" > then click the three dots at the subscription > "Update address".
- As I do NOT get a notification from Ko-fi about the update, please write me a message about it. I am NOT responsible for packages being sent to old addresses because a member failed to notify me about a new address.

Membership payment is realized through Ko-fi, and processed securely through PayPal or Stripe.

Membership payments are made monthly - you will be charged upon signing up, and then again on the same day of the next month, unless you cancel.

One membership pledge lasts for one month, meaning you will have access to your tier's rewards for this period of time even if you cancel during it. You have the ultimate control over your subscription and are free to cancel anytime via your Ko-fi account.

I reserve the right to cancel your membership in case of issues that interfere with my work, such as:
- Your payment had not been going through as scheduled for prolonged period of time;
- There had been three (3) in a row package returns (either because (a.) you rejected them, or (b.) you haven't picked them up at the post office in time), and you failed to reply to my messages.

If you forget to cancel the recurring payment and ask for a refund, I can realize it within 7 days after the payment has been received on my side, however NOT AFTER I had already sent your physical rewards.

If you ask for a refund after said 7 days or after your rewards had already been shipped, no refund can be made anymore.

I do not accept any returns of reward packages. If a package had been damaged by postage, contact me and we will resolve it individually.

In case you've failed to pick up your package and it had been returned to me, you will be notified on Ko-fi once I have your package in my hands. This can be resolved in several ways:

In case you haven't received your reward in 60 days from it being sent, please use the envelope button on top of my Ko-fi page to contact me.

I reserve the right to repurpose your package contents if you've stopped communicating for more than six (6) months after my last notification of a returned package. This means it will not be refunded, nor resent.

In case you haven't received your mail within a month (30 days) from your shipment date, please contact me on Ko-fi.