"tyiart" is a small business registered in Czech Republic. All orders are sent from this country.

I, as the Seller, am NOT responsible for any import or customs fees that might occur depending on your, the Customer's, country's VAT laws.

Order contains an item marked as "MADE TO ORDER": 1 to 7 days

Order does NOT contain any item marked as "MADE TO ORDER": 1 to 5 days

Items are packed in cellophane bags to protect them from moisture, and the entire bundle is wrapped in a decorative silk paper. Smaller orders are backed with cardboard cards to prevent bending and put into a bubble envelope. Bigger orders are shipped in cardboard boxes.

Every order is sent by priority mail accompanied by a tracking number. The tracking link is included in the confirmation email after the order has been shipped. If you can't find your tracking link, please message me on Ko-fi.

Handmade items are manufactured out of paper (both adhesive and non-adhesive) and vinyl, depending on item type.

Supplied and half-handmade (customized) items are made of textiles (tote bags), acrylic and metal (keychains and pins).

I, as a Seller trading both outside and inside the European Union, comply with GPSR (General Product Safety Regulation) by keeping all safety information on a dedicated site (https://tyiart-gpsr.crd.co) as well as on each product's packaging.

You, as the Customer, agree with the safety information by purchasing any of my physical products in my online store.

Within Czech Republic: 1 to 5 days

Within EU: 3 to 14 days

Outside of EU: 1 to 4 weeks

I, as the Seller, am responsible for the package before I hand it over to the delivery carrier. After that, it is out of my hands and I am NOT responsible for:
- Incorrect address entered by the Customer at the time of purchase;
- Customer not picking up the package from the post office in time, causing it to be returned to the country of origin;
- Delays in shipping due to carrier's negligence or mishandling.

In case of the package being damaged due to unforeseen causes such as natural disasters, the Customer is to send me photos of the package and it will be resolved based on individual case. Contact email: [email protected].

You, the Customer, are eligible for a full refund:
- If the package hadn't been shipped yet at the time of the request.

You, the Customer, are eligible for a partial refund (without the shipping fee):
- In rare occasions when the package had been lost - at least three (3) months must pass with no update on the tracking website;
- If the package had been returned to the sender and you do not wish for it to be re-sent;
- If the package had been seriously damaged during delivery - exceptions apply, each case is discussed individually.

The Artist works in a limited color palette. All Commissions are done in an art style specific to the Artist, and a color palette consisting of pink, purple and blue color tones.

The Artist has the right to reject or stop working on any request that makes them uncomfortable for any reason, in case of any kind of rude behavior or if The Client doesn't provide enough reference or information to work with.

By completing the Commission payment, the Client agrees to have read and accepted these Terms of Service.

NOT accepting requests that include male characters, furries, heavily sexual themes, fetishes, difficult perspective and poses, and any forms of hateful themes.

Accepting requests that include female characters, be it real people or original characters, tasteful light NSFW and nudity, demonic, robotic, alien and other fantasy characters.

Also accepting custom topics for icons and or banners, however this must be thoroughly discussed.

The payment is made via Ko-fi Commissions.

All prices are expressed in EURO (€), and payments are expected to be made as such.

The initial sketch is provided to the Commissioner for free with a watermark. Any further edits to this sketch require the Commission to be fully paid.

After the Commission has been paid, the full refund can only be made if the Artist hasn't started working on the artwork yet, or if there hasn't been ANY kind of progress from the Artist‘s side for more than 60 days.

The payment is made via PayPal invoices.

All prices are expressed in EURO (€), and payments are expected to be made as such.

The initial sketch is provided to the Commissioner for free with a watermark. Any further edits to this sketch require the Commission to be fully paid.

After the Commission has been paid, the full refund can only be made if the Artist hasn't started working on the artwork yet, or if there hasn't been ANY kind of progress from the Artist‘s side for more than 60 days.

The turnaround time for a commission may vary from one (1) week to the maximum of two (2) months. This time differs depending on Artist‘s other workload, the commission complexity and urgency.

The Client will always be informed about the approximate time until the next step. If the Artist fails to come to the next stage until the agreed date, the Artist will still update the Client on this day about any progress that has been done.

If the Client has a tight deadline (7 days or less), they must pay a Priority fee (+40%). Please note that there is still a chance that the Artist won't be able to meet the deadline if it is too close and it would not be humanly possible.

The Client can always check the Commission progrees in the public queue - Trello waitlist.

Please keep in mind that the Artist is a human being, art takes time and creativity cannot be forced. Let's be kind and understanding to each other!

The Commissioned artwork is for personal use only.

If needed, Commercial use must be thoroughly discussed prior ordering. In case of Commercial use, the Client will be provided with a customized Agreement document before the payment.

The Client may post the artwork on any other social media as long as credit is visible (@tyi.art on IG, ask for other social media). Please consider posting a lower resolution (screenshot etc.) version of the artwork to prevent the art from being stolen and used in AI.

The Client may use the artwork as a profile picture (with a credit in bio – not mandatory, but appreciated).

The Client may NOT edit, alter or trace the Commissioned artwork, or remove Artist‘s signature without previously discussing it.

The Client may NOT use the Commissioned artwork in any blockchain-related technology, to include NFTs, cryptocurrency or any future inventions in the space, and in relations to AI images.

By commissioning the Artist, the Client is purchasing their labor only. The Artist retains all rights to the commissioned artwork, which includes but is not limited to the reposting, display and use of the artwork for the Artist‘s own promotion, unless previously otherwise agreed on.

In case the Client wishes to keep the Commissioned artwork private, a Private fee must be paid (+40%).

In any case, the Artist will NOT resell the Commissioned artwork in any form.

Membership payment is realized through Ko-fi. In case of any payment-related issue please refer to their terms of service.

You will be charged upon signing up, and then again (if not cancelled) on the same day of the next month. Meaning, if you sign up on the 5th January, you will be charged again on the 5th February (unless 5th February falls on the weekend, then the payment might happen before or after this weekend - this is out of my hands).

One membership pledge lasts for one month, meaning you will have access to your tier's rewards for this period of time even if you cancel during it. You have the ultimate control over your subscription and are free to cancel anytime.

I reserve the right to cancel your membership in case of issues that interfere with my work, such as:
- You signed up for a physical tier ("Alien" to "Deity") while residing inside Germany where I'm currently unable to ship due to the German Packaging Act;
- Your payment had not been going through as scheduled for prolonged period of time;
- There had been three (3) in a row package returns (either because (a.) you rejected them, or (b.) you haven't picked them up at the post office in time), and you failed to reply to my messages.

If you forget to cancel the recurring payment and ask for a refund, I can realize it within 14 days after the payment has been received on my side, however not AFTER I had already sent your physical rewards.

If you ask for a refund after the 14 days or after your rewards had already been shipped, no refund can be made anymore.

I do not accept any returns of reward packages. If a package had been damaged by postage, contact me and we will resolve it individually.

Every physical reward bundle is wrapped in a decorative silk paper and a sticker with your Ko-fi nickname on it.

Physical rewards for the Alien, Witch and Mermaid tiers are being sent by untracked mail in a stamped envelope. Members of these tiers are notified via Ko-fi and Discord post every time a batch of rewards gets sent.

Physical rewards for the Vampire and Deity tiers are being sent by priority mail accompanied by tracking number. Members of these tiers are notified of their own tracking numbers via Ko-fi messages every time their rewards are sent.

The rewards go out in three (3) separate batches, based on when they have been paid for:

In case of a change of the shipping address, it is each member's responsibility to notify me about it via Ko-fi messages as soon as possible to prevent the reward being sent to the old address. First please change your address on Ko-fi, but it is major that you also message me about it. I am NOT responsible for packages being sent to old addresses because a member failed to notify me about a new address.

You will receive basic support rewards if you join the "Spirit" tier:

Along with the above mentioned, you will receive digital downloads if you join the "Fairy", "Alien", "Witch", "Mermaid", "Vampire" and "Deity" tiers. These include, but are not limited to:

Digital rewards are posted on Ko-fi freely as the month goes. There is no schedule for them, nor a fixed amount that will be posted every month.

At the end of every month, all of the digital rewards posted for this month are put together into one listing in the Ko-fi Shop for easier access. You can also access them via the "Gallery" section.

You may request a custom drawing if you join the "Deity" tier and continue your uninterrupted patronage for at least 4 months. After the 4th payment, it is in your initiative to message me on Ko-fi and request the drawing. This repeats every 4 uninterrupted "Deity" tier payments indefinitely.
- This drawing can be a small portrait of a character or items such as skulls, swords or anything else that you normally see me draw - this drawing is similar in nature to my Dungeons and Dragons sticker designs.
- This drawing is NOT a full sized, full body/complex background commission drawing. It will be drawn on 2000 x 2000 px, 300dpi sized canvas.
- You may use this drawing for personal purposes only, and I have the right to post it on my social media platforms.
- After you placed a request, I will finish your drawing within a month (it may be sooner, depending on my workload).
- In case you cancel your "Deity" tier pledge or switch to a lower tier at any point, this timer resets. Meaning, if you join "Deity" again in the future, you'll start from the beginning.

You will receive physical rewards if you join the "Alien", "Witch", "Mermaid", "Vampire" or "Deity" tier. By joining any of the mentioned tiers, you begin to receive your mail starting with the theme of the current month you pledged in (you will NOT receive any of the past months' physical rewards).

Currently offered physical rewards are:

You can purchase some remaining items from past themes in my Ko-fi Shop, "Member only" section. If a certain theme is not listed, it is not available anymore or has not been listed so far.