"tyiart" is a small business registered in Czech Republic. All orders are sent from this country.

I, as the Seller, am NOT responsible for any import or customs fees that might occur depending on your, the Customer's, country's VAT laws.

If order contains an item marked as "MADE TO ORDER": 1 to 7 businesss days

If order does NOT contain any item marked as "MADE TO ORDER": 1 to 5 business days

Items are packed in cellophane bags to protect them from moisture, and the entire bundle is wrapped in a decorative silk paper. Smaller orders are backed with cardboard cards to prevent bending and put into a bubble envelope. Bigger orders are shipped in cardboard boxes.

Every order is sent by priority mail accompanied by a tracking number. The tracking link is included in the confirmation email after the order has been shipped. If you can't find your tracking link, please message me on Ko-fi.

I, as a Seller trading both outside and inside the European Union, comply with GPSR (General Product Safety Regulation) by keeping all safety information on a dedicated site (https://tyiart-gpsr.crd.co) as well as on each product's packaging.

You, as the Customer, agree with the safety information by purchasing any of my physical products in my online store.

Within Czech Republic: 1 to 5 days

Within EU: 3 to 14 days

Outside of EU: 1 to 4 weeks

I, as the Seller, am responsible for the package before I hand it over to the delivery carrier. After that, it is out of my hands and I am NOT responsible for:
- Incorrect address entered by the Customer at the time of purchase;
- Customer not picking up the package from the post office in time, causing it to be returned to the country of origin;
- Delays in shipping due to carrier's negligence or mishandling.

In case of package return due to it being unclaimed at the post of the country of destination, you, the Customer, will be notified via Ko-fi messages once your package is back in my hands. In this case, you may pick from two options:
- Pay a new shipping fee, and your package will be re-sent as soon as possible;
- Ask for a refund of the order amount (without the shipping fee), and your package will not be re-sent.

In case of the package being damaged due to unforeseen causes such as natural disasters, the Customer is to send me photos of the package and it will be resolved based on individual case. Contact email: [email protected].

You, the Customer, are eligible for a full refund:
- If the package hadn't been shipped yet at the time of the request.

You, the Customer, are eligible for a partial refund (without the shipping fee):
- In rare occasions when the package had been lost - at least three (3) months must pass with no update on the tracking website;
- If the package had been returned to the sender and you do not wish for it to be re-sent;
- If the package had been seriously damaged during delivery - exceptions apply, each case is discussed individually.

Membership payment is realized through Ko-fi. In case of any payment-related issue please refer to their terms of service.

You will be charged upon signing up, and then again (if not cancelled) on the same day of the next month. Meaning, if you sign up on the 5th January, you will be charged again on the 5th February (unless 5th February falls on the weekend, then the payment might happen before or after this weekend - this is out of my hands).

One membership pledge lasts for one month, meaning you will have access to your tier's rewards for this period of time even if you cancel during it. You have the ultimate control over your subscription and are free to cancel anytime.

I reserve the right to cancel your membership in case of issues that interfere with my work, such as:
- Your payment had not been going through as scheduled for prolonged period of time;
- There had been three (3) in a row package returns (either because (a.) you rejected them, or (b.) you haven't picked them up at the post office in time), and you failed to reply to my messages.

If you forget to cancel the recurring payment and ask for a refund, I can realize it within 7 days after the payment has been received on my side, however not AFTER I had already sent your physical rewards.

If you ask for a refund after the 7 days or after your rewards had already been shipped, no refund can be made anymore.

I do not accept any returns of reward packages. If a package had been damaged by postage, contact me and we will resolve it individually.

The shipping fee is already included in each tier's price.

Every physical reward bundle is wrapped in a decorative silk paper and a sticker with your Ko-fi nickname on it.

Physical rewards for the Alien, Witch and Mermaid tiers are being sent by untracked mail in a stamped envelope. Members of these tiers are notified via Ko-fi and Discord post every time a batch of rewards gets sent.

Physical rewards for the Vampire tier are being sent by priority mail accompanied by tracking number. Members of this tier are notified of their own tracking numbers via Ko-fi messages every time their rewards are sent.

The rewards go out in three (3) separate batches, based on when they have been paid for:

In case of a change of the shipping address, it is each member's responsibility to notify me about it via Ko-fi messages as soon as possible to prevent the reward being sent to the old address. First please change your address on Ko-fi, but it is major that you also message me about it. I am NOT responsible for packages being sent to old addresses because a member failed to notify me about a new address.

You will receive basic support rewards if you join the "Spirit" tier:

Along with the above mentioned, you will receive digital downloads if you join the "Fairy", "Alien", "Witch", "Mermaid", "Vampire" and "Deity" tiers. These include, but are not limited to:

Digital rewards are posted on Ko-fi freely as the month goes. There is no schedule for them, nor a fixed amount that will be posted every month.

At the end of every month, all of the digital rewards posted for this month are put together into one listing in the Ko-fi Shop for easier access. You can also access them via the "Gallery" section.

You will receive physical rewards if you join the "Alien", "Witch", "Mermaid" or "Vampire" tier. By joining any of the mentioned tiers, you begin to receive your mail starting with the theme of the current month you pledged in (you will NOT receive any of the past months' physical rewards).

Currently offered physical rewards are:

You can purchase some items from past themes in my Ko-fi Shop. I suggest using the search bar to write either "membership" or the month you want the rewards from.